1/5/2023 0 Comments Gotomypc com login![]() Providing leadership in technical problem management, working closely with end customers, HPE remote and field support staff is also part of added responsibilities of this role. This will also involve basic troubleshooting of related components like SAN Switches and host bus adapters, as well as working on performance and host connectivity related issues which would need excellent knowledge on OneView, Operating systems, Virtualization and Networking. ![]() Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Compute products like ProLiant, C7000 Blade Enclosures and Direct Attach Storage systems. ![]() Some of the main responsibilities include Problem reproduction, Interfacing with the engineering team, QA and development engineers, Escalation and Elevation management, development of knowledge base and training material, mentoring and formal training delivery. The candidate will provide expert level assistance directly to Customers, Partners, TEC engineers, Field CEs, Escalation engineers and Resellers/VARs. The Global Remote Services engineer (GRS Collaboration engineer) will be responsible for complete resolution of complex problems at a large enterprise level and mission critical compute environments. This role has been designated as Edge, which means you will primarily work outside of an HPE office.
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